Answered By: Daniel Becker
Last Updated: Aug 11, 2020     Views: 84

If you are expecting an e-mail (e.g., a verification e-mail needed to finish setting up an account with the Washington Post) but have not received it after waiting several minutes, it may have gotten caught in Harvard's e-mail spam filter, and you will have to release it manually. 

  1. Go to and log into your Harvard e-mail account. 
  2. In the bottom left corner, go to the "Quarantine" tab. 
  3. Check if your expected e-mail message is in one of the folders (check all three—low priority mail, spam, and e-mail firewall—just in case, though you will most likely find it in the spam folder). 

  4. Once you have located the e-mail message in question, mark the checkbox to its left and click on the "release and allow sender" button above the list of e-mails. 

  5. You should receive the missing e-mail in your regular e-mail client within minutes.